January 2013 BRAVO Award
Senior Administrative Assistant, Cancer Institute of Doylestown Hospital
Lisa Strouse was born in Virginia Beach and grew up in Barrington, New Jersey and Philadelphia. After graduating from Lincoln High School, she worked as a waitress before moving to western Pennsylvania. She transitioned to the field of healthcare working with mentally challenged children and then at a nursing home. For Lisa, healthcare represented meaningful work and the opportunity to help and work with others.
Following her move to the Bucks County area, Lisa took a year off after having her daughter, Anna. She started working at Doylestown Hospital in March 2003 with positions in Outpatient Registration and Prenatal Testing. Lisa joined The Cancer Institute of Doylestown Hospital as Senior Administrative Assistant in 2007. She performs a variety of duties, including coordinating education and support groups, registration, scheduling and helping to organize the Institute's annual fundraisers, Basket Bingo in the spring and the Circle of Life in the fall.
According to Director of Cancer Services Karen Quinlan: "Lisa is an extremely hard-working Associate whose strength is in her humorous interpersonal skills. She is willing to take on any task and give it 100%. She manages the volunteer program on the unit to ensure the safety of patients and the efficient flow of the day. Lisa very efficiently assists nursing and research, as well as the nurse navigator and genetic counseling positions. She is cross-trained in the registration/scheduling position and willingly steps in as needed to support the department. Lisa coordinates cancer programs, screenings, educational events and meetings. But above all, Lisa's commitment to our patients and her desire to go above and beyond to meet their needs is her greatest accomplishment. Lisa truly exemplifies our SERVE values in every way."
Lisa says there is "nothing I don't like about my job." She enjoys the patient contact and describes her co-workers as "absolutely amazing people" who pull together as a family. Lisa acknowledges the nature of the work can sometimes be challenging. "You do have patients you grow very fond of," she says. "It's hard, but it's an honor to be able to be with them when they are going through this." She says she and her co-workers heartily celebrate when patients have completed their treatments, but also grieve when there is a loss. "There is a lot of caring in this department - for each other, for the patients and their families - and you see it every day. I'm blessed that I'm able to be part of that."
Lisa and her partner, Melanie, live in Richlandtown with Lisa's son, Zachary, 20, and her daughter, Anna, 11. Lisa enjoys trying her hand at crafts, and every year presents family members with a different hand-made item such as scarves she's knitted or apple butter she's made with her daughter. Lisa enjoys baking, as well as riding bikes and hiking, especially along the local paths of the Rails to Trails project.
Congratulations to an exceptional Associate!